Pathetic service from takealot.com and Fedex

<p>I am a highly disappointed customer. Firstly my order wasn’t delivered on the date it was supposed to be delivered (three days late). Then I didn’t receive a call back as I was told would happen before delivery would take place in order for me to change the delivery date, and now the goods are defective.</p> <p> </p> <p>I communicated the below to Henrieca Hiergart, the day after i received my goods:</p> <p> </p> <p>"The two Sony watches are in good condition, however the Sony Xperia M5 is defective. The phone has no signal, no matter what simcard is put into the phone, the phone’s wifi is also defective.</p> <p> </p> <p>I want a full refund on the Sony Xperia M5 due to the phone being defective. I expect this to be handled as a matter of urgency!"</p> <p> </p> <p>I also then logged a returns claim per telephone, where after I received an sms from Fedex stating my return will be picked up before 17:00 on Thrusday 1 December. Once again this date that was commited to was missed. </p> <p> </p> <p>Where is the urgency in correcting poor service? Now you just continue to dissapoint. One buys a cellphone for a reason, to use it!!! But unfortunately Takealot.com and Fedex has decided I don't get to use my phone a paid for. </p> <p> </p> <p>I was told that my refund can only be processed once the return has been picked up. Takealot you are causing a huge inconvenience in my life. </p> <p> </p> <p>I placed another order with you yesterday, after I was promised a full refund on the Sony M5, before I was once again dissapointed today.</p> <p> </p> <p>I have never been dissapointed by your company, but now from start to finish it was a strugle and dissapointment.</p> <p> </p> <p>What do I need to do to get effecient service???</p>