PATHETIC SERVICE FROM TAKEALOT AND MR DELIVERY

I am extremely dissatisfied and disgusted with the service received from takealot & Mr Delivery especially since I have been a frequent customer of takealot. My Xmas present for my son was only delivered on the 02nd January 2016 as compared to the initial date of the 23rd December 2015. What's more frustrating is that this was a replacement order which I had to pay more for as takealot initially sent me the wrong product and then did not have stock of the product that I initially ordered. My order was not delivered despite various calls to Takealot & Mr Delivery who continuously confirmed that my parcel was on its way but I was later told it was rescheduled for 5pm on the 24th but that did not happen. We even agreed to fetch it from the depot and was put on hold for 30 minutes by a consultant trying to arrange this, at our telephone expense. I had to then rush to toyzone to buy him a last minute gift which cost me an additional R450 due to the pathetic service from takealot .I am deeply disappointed and utterly disgusted with the lack of service from both parties.