Pathetic service from takealot.

Dear Takealot yet again another let down. I'm extremely disappointed in the service I received. I placed an order on the 3rd of June, expected arrival was 9 June which is today however on Sunday I get a SMS stating delivery will take place on 8 June before 17:00. I was happy to see the parcel will come earlier. The parcel had to be delivered to my workplace and our shop closed at 16:00. I stood in the street of Pretoria CBD for an hour waiting for takealot to arrive. No one came, I stood there till 10 past 5 frustrated and left. Once I was home I see that at 19h00 the driver was there and no one could provide an ID for identification, this is utter bull**** takealot. How can you expect me to be there at 19:00 when delivery is before 17:00. The funniest thing about this is my brother in law ordered the same product a day later and he works 400 meters from my workplace. He got his package first early morning and had placed the order long before he did. How does that work Takealot. I graduated with a degree in Logistics and it surely looks like your logistics managers can't plan. I'm truly disappointed once again, three months ago before lockdown there was another issue which you guys could not resolve and now this. One word pathetic. My order number is ***9 you can check for yourself, my staff knew to look out for when takealot comes. I was always the biggest customer of Takealot but recently I just saw your prices are inflated as well as very poor service delivery, I will tell everyone I know not to buy from Takealot and spate them the disappointment. Let's hope my parcel gets delivered today, I'll be waiting for the SMS with the excuses. Kind regards.