Pathetic Service from Takealot

I never expected this kind of experience from Takealot, especially since I’ve always had smooth transactions with them before.

I ordered a Philips 3000 series Problend system Blender on October 27th and only received it on November 5th. Unfortunately, the blender didn’t work upon arrival. I immediately logged a call for a pick-up and replacement. The next day, November 6th, I decided I wanted an exchange instead of a replacement and called to make this change. I was told someone would contact me once the collection was scanned at the warehouse.

On November 7th, I called again to cancel the order and credit my account so I could purchase something else. I was informed that a call would be logged for this request. To my surprise, later that day, I saw that the same brand had been reordered, and I still haven’t received any feedback. This service has been quite disappointing, to say the least.