PATHETIC SERVICE FROM TAKEALOT

I placed an order for dog food on Saturday, 2 July 2022. I ask for the immediate delivery the Sunday. The system changed it to 10 July 2022 and charged me an R70.00 delivery fee even though the order was over R500.00. I have been trying to contact them since Monday, 4 July to put my order forward for my animals to have food. They keep on saying they will come back to me and I have to keep on following up on them. They eventually said that they will deliver on Wednesday, WHICH NEVER HAPPENED!!!! It is now Friday, 8 July 2022 and my dog has nothing to eat. I am also trying to phone them for an hour now, but you get put on hold and eventually the phone cuts out. Take a Lot service has gone down it is not funny and their customer service is the worst. I NOW NEED THE DOGFOOD TODAY!!!!!!!!!!! OR TAKEALOT MUST REFUND ME TODAY!!!!!!!!! SO THAT I CAN GO BUY FOOD AT THE PETSTORE.