Pathetic Service from Takealot

Good Morning ,

I received terrible service from takealot regarding a return. I order a product on takealot and when I received my order saw that incorrect item was given to me that I did not ordered.

I logged a return and was advised to send pictures for the incorrect item I did not ordered which I did. Now I received an mail from a person at takealot claiming the photos was received but must request a return for replacement but account will be credited once they receive the item.

I already did log a return . now I send another requested via email to them and only recevied feedback saying my log return was merged to ********** . Now on my return status it is only checking eligibility. I do not know what is going on and also do not see why I must order the item again and pay delivery fees for takealot mistake. Still do not know when this issue will be resolved since I am getting the run around from takealot.