Pathetic service

Been back and forth via e-mail with no less than 7 people for 3 weeks about a missing product from my order. The plastic packet that the product was supposed to be in was cut open and said product removed. Return finally approved & scheduled, I arrive at the Collection point, just to find they are closed due to a power failure. Then I get advised to drop it off at the closest Postnet, which I do within an hour. A week later my return is cancelled and then concluded, after having enquired about the progress. 2 e-mails later about this, I finally get a response requesting pics of the ALL the products ordered, the weight...etc, ***?? 3 weeks...who the f@#×=_£¥ weighs a parcel when they receive it, let alone take pics as you open it... it's not xmas, it was ordered and paid for...