Pathetic service

I very dissatisfied with the level of service received from takealot. I purchased a brand new Dell laptop just over a month ago. Suddenly the laptop stopped charging the 5th week of using the laptop. The battery ran flat while using it so I was unable to remove any of my personal data. I requested the return only for takealot to request a password from me for the laptop. This is a violation of privacy! I have sent in many cellphones and laptops to other service providers who tell you if you don’t want to provide a password they will just format or restore it to factory settings. I gave takealot the permission to go ahead and do this but they tell me they cannot do it without a password. This is completely incorrect as I found an article on Dell.com that takes you through all the steps of restoring a laptop to factory settings.

I have been a loyal customer of takealot and made many purchases through them but this is my last.

I will be contacting the Ombudsman as well to assist in this matter.

Thank you takealot for nothing!

See link below that clearly helps dummies to reset a laptop.

https://www.dell.com/support/kbdoc/en-za/***/factory-reset-restore-or-reinstall-microsoft-windows-on-a-dell-computer