Pathetic service

I have been struggling since the 5th of November with missing items in an order. I have had to explain the situation multiple times now and its as if the people don't understand what im saying. Now im going to have to take this further and involve the relevant ombudsman or whoever can make takealot do something. Is it that difficult to understand that a certain order number had missing items in it? They keep referring to other orders that arrived 2 days before and the more i tell them it has nothing to do with that order the more they keep asking the same damn questions. DO NOT SPEND MONEY ON TAKEALOT, their service has dropped considerably and honestly not worth the support anymore.