Pathetic service delivery of Text books

Hi, the service delivery with Take a lot is horrible. The first message for delivery was on the 19 February, we get calls from the driver saying they cannot find the address. When asked to confirm the address it was incorrect. Roughly some 20 to 25 calls have been made for the change of address, we spoke to seniors as well and many emails that were sent, until today they are still getting the address incorrect despite giving them the correct address whenever I call or email. The consultants continously say that they have changed the address on the system but still the driver calls to say he is in another town.