Pathetic Service Delivery

Ordered a monitor mount on the 29th of August. App said an ETA of 10th September. I am yet to receive even an update on where my item is. I was told 'we will need to contact the warehouse to find out'. The item, when I ordered it was in-stock. It was in-stock on the 10th of September.

A support rep told me 'please be informed feedback is not immediate'. - this was last week Friday. Apparently my issue is not a priority. And a mistake made between Takealot and their supplier means that me as a customer now needs to wait more than 12 work days to even get an accurate ETA.

Absolutely pathetic.