Pathetic service

The worst place to buy something so expensive. Received the tv on 27th, minutes after setting it up it didn’t switch on. Requested for an exchange same time, Cause it’s faulty. I’ve been calling from the 28th until today with no assistance,the agents just tell you that they have escalated the issue. The consultant gave me a call this afternoon asking me questions regarding the packaging and towards the end of our conversation I asked him when I should receive my new TV and he said he can’t tell me if it will be exchanged or what. They need to investigate.

Which normal person would buy an expensive item and damage intentionally?

I wouldn’t recommend buying such items from them.