PATHETIC SERVICE

I am disgusted by the service I received from Takealot , on May 10th I logged an exchange of my Mellerware Sandwich press. The unit did not warm up any longer . Due to the warranty being valid I expected my item to exchanged . No communication was sent regarding the progress instead my return logged was closed and my account credited without my knowledge. May 24th I received an email reminder stating I have a credit on my account as I checked my account it was due to my return being credited. Keep in mind this was not communicated to me . I then log a complaint on their website on May 25th no response , May 27th another complaint no response to date . The credit is still laying in my account and I DO NOT WANT A CREDIT BUT MY MELLERWARE SANDWICH PRESS TO BE EXCHANGED AS THE WARRANTY IS VALID AND I LOGGED AN EXCHANGE NOT A REFUND . I CANNOT EVEN BUY ANYTHING ON THE SITE NOW AS THE CREDIT WILL BE USED FOR MY PURCHASE AND MY SANDWICH PRESS WILL NOT BE RETURNED . THE SERVICE FROM TAKEALOT IS PATHETIC AND POOR . I DONT EVEN EVER USE THEIR SITE IN FUTURE LET ALONE REFER PEOPLE TO THE SITE .ALL I WANT IS MY SANDWICH PRESS TO BE EXCHANGED .