Pathetic Service and Support Staff

I returned an item on the 5/5 and received confirmation from Takealot that it was picked up. To date it has not reached the warehouse 13/5. When asking returns for an update I am advised it is on the way to the warehouse? And this is from Takealot support staff, I get the same info on my profile.

Return - RRN-3876-B39B

So this is Day 7 now that it is travelling to the warehouse, if it was misplaced or ****** on its way to the warehouse this is not my problem, please investigate and refund me ASAP!!