Pathetic service and promises not kept

<p>message to takealot: </p> <p>Good day,</p> <p>This request was logged because you delivered the INCORRECT ITEM, and it was logged on the SAME DAY you delivered. I even took a photo of the incorrect item and sent it to you.</p> <p>When logging this specific request, I made it very clear that I NEED the CORRECT ITEM DELIVERED WITHIN LAST WEEK ALREADY BECAUSE IT IS YOUR ERROR.</p> <p>A DROP AND COLLECT! Which was then telepathically confirmed. Please advise if your calls are recorded. If so, pull up that call and hear for yourself.</p> <p>You can imagine my surprise when my mother advised that Mr D arrived EMPTY HANDED YESTERDAY. Just to collect the COFFEE MUG you delivered in ERROR, WITHOUT delivering the WATER BOTTLE, I ordered, and when I ordered you HAD stock otherwise I wouldn't have wasted my time and money, and would have gone to a Pick & Pay or Sportsman's warehouse to get it.</p> <p>I want my water bottle by tomorrow, or I will escalate this. As per your Drop & Collect policy, it can be done if an item is defective within 7 days. YOU DELIVERED THE INCORRECT ITEM, it's not even case of a defect.</p> <p>Please get back to me ASAP!</p> <p>"Drop & Collects are done if an item is defective within the first 7 days of delivery, or if you would like to exchange a fashion/sports item for another colour/size within 30 days. If we do not have stock of the item, we will arrange a normal collection and send you the replacement as soon as we have stock." I sent this on Thursday 5th of January, after the initial issue was logged on the 28th of December. Today only, do I get a response saying sorry. Still don't have the item I ordered and paid for. Ordered for my son's first day of school, and school starts WEDNESDAY!!!! Pathetic service. </p>