Pathetic service and *********** staff from takealot

I placed an order and paid for it on 19 October. Before I placed my order, I ensured that the item was in stock in Cape Town and Johannesburg. Once I paid and placed my order, my tracking stated that it is expected to ship the next day and expected delivery date was 21 October. I am still waiting. When I try to track my order, it keeps saying paid and never changes to shipped. As I have only had good experiences with takealot previously, I decided to give them another day or 2 before following up. I have spoken to different consultants, send 4 different e mails to ask what the hold up is and no one can assist. I just want to know when I will receive my order. The staff assisting is totally *********** as they can't even answer simple questions. 4 different people have told me they will follow up with the delivery team and get back to me, but still have not given me feedback. This is pathetic service and I will never order anything from them ever again. I understand that sometimes things happen, but the least that should be done is to provide the customer with proper feedback, whatever that might be. Do not leave the customer hanging when you promise to provide feedback. This is absolutely not customer centric or delivering the kind of service that your customers are entitled to. Really disappointing.