Pathetic Service!!!

I placed an order on the 31st of Oct. It was delivered on the 6th of Nov. I received the wrong item. I logged a request for a return. I receive an SMS that the return will be collected. The driver came the next day and collected. My sister handed over the items. She had also placed an order using her own acc and has items she wanted to return.

Takealot doesn’t want to refund me my money or send the correct item. This has been on going since Nov. Everytime I call or send an email. I get different agents whom I have to always start explaining my issue to. They all failed to assist. All they told me is that they will escalate.

I’ve been trying to get assistance via mail. Telephonically through their Twitter DM.

After sending follow ups, almost everyday. The admin on Twitter just said they can’t assist any further because their courier say, the item that wasn’t handed over “I NEED TO CALL THE DRIVER”

Mind you, I’ve sent a long email and explained to different consultants how I’ve been trying to reach the driver but his phone either goes to voicemail or rings without an answer. I even sent SMSs. Checked the driver’s on WhatsApp. It is not registered there.

I supposed they are saying I should call the driver maybe because the driver that came to collect my sister’s return wasn’t supposed to take mine. Maybe a different driver was assigned to collect the wrong order that I logged a return for.

This is the most pathetic service I’ve ever received.

How do you tell a customer to do your job?

The driver works for takealot. He didn’t follow the process. He didn’t check if he has all the items he was supposed to take and if the bag wasn’t an item he was supposed to collect. We wouldn’t be here. If the wrong item wasn’t delivered we shouldn’t be here.

Now I’m being told. I should call the driver and I cannot be assisted any further.

The same driver I HAVE BEEN TRYING TO CALL BUT CANNOT REACH.

So. I should just accept my money being taken like that??