PATHETIC SERVICE

I am writing to formally lodge a complaint regarding my recent order #***. I placed an order for a Garmin watch charger on your website, which clearly indicated that the item was in stock and eligible for next-day delivery. Based on this information, I paid an additional R75 for next-day delivery. However, after completing my purchase, I received an email stating that the product is outsourced and will only be delivered between 13th and 14th January. This is completely unacceptable and contradicts the information provided at the time of purchase. I therefore request the following:

A full refund for my order, including the delivery fee, OR Return of my product as per the original agreement from a different supplier in your warehouse!

Please treat this matter with urgency and confirm the resolution promptly.