Pathetic Service

I am very dissapointed in the service that i am currently experience with takealot after buying from them nearly every week for the past 2 years.

I Normally keep a credit on my account for emergency purpose and when logging into my account this weekend i noticed that there was a R109 taken - i contacted takealot to clarify this and there response its for a replacement of an item that arrived at my place that was damaged - after emailing them and tehy telling me that i can keep the remainder of the damaged goods and they will give me a new one - to notice now that i am actually paying for the replacement.

without my consent they take from my money - is that not *****?

now that i am telling them to keep there good and put my vredit back they also cant to that as they already processed the order i must wait for it to be delivered and then cancel it what **** is this.

I want my money back on my account - you guys are really just dissapointing - why must i wait for a dispatch to cancel if the parcel has not yet been ships.

GIVE ME BACK MY MONEY THATS ALL I WANT!!!!!!!!!!!!!!