Pathetic service

I placed an ordet at Takelot.com on 6 September only to find they returned my package due to sending it to the wrong courier facility. According to THEIR communication 15 September they've redirected it and I would receive confirmation of the new delivery date. Only to receive an email 16 September stating I was credited with my ordered amount. WHO decides to credit THEIR own wrong doing? This is pathetic service. I don't get my money back, it have to be used on my next order.