PATHETIC SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am at my wits end with Takealot. I ordered a Nissan GTR RC car for my son for Christmas, a few months later the car is faulty, did a return and got a replacement with 2 batteries short, I returned the car with the accessories and the 3 batteries but I only got 1 battery back. I then wrote to takealot to advise I need my 2 other batteries and without reading the description they insisted it only comes with 1 battery as per the "REPLACEMENT" order and not looking at the original order that came with 3 batteries. I was then eventually told to return EVERYTHING again in order to get my 2 batterries (I stressed that it does not make sense I must return a fully functional car just to get the batteries back that was not returned to me) today I received my "Replacement" AGAIN WITHOUT THE 3 batteries, I am not sure if the whole of takealot cannot read or are just thick but how difficult is it to send back what was ordered. Who does 1 need to speak to so they can understand SIMPLE english. Once again my 7 year old son must now be left disappointed, the service from Takealot is beyond pathetic at this point.