PATHETIC service

Complaints letter to takealot.com

I have been a loyal customer for the last few years, it has not been without incident but in general, the service was adequate…. Well up until my last order.

Having a root canal without anaesthesia during a caesarean section whilst standing in a home affairs line would be more pleasurable.

I purchased an item on the 2nd of October and it has been 21595 agonising minutes since then. The set was incomplete and I immediately market it for a return, a collection took placed and I placed another order for the item. Low and behold, the very same incomplete set was delivered a second time. I was told by you consultants that they cannot be held accountable for what take place in the distribution warehouse, which is understandable, but surely this could have been flagged and checked before a delivery goes out. My order was sent to the wrong address, I received a message saying that my package was lost in transit.

I’m a rather level headed person and was still quite amicable on the telephone but after speaking to Dale Daniels, Bulelwa Mkele, Aneeqah Hendricks, Lebo ,Diana I have lost all faith in your capability to resolve a rather simple issue and the proverbial toys went flying out of the cot! Are your team leaders part of the Zondo commission? They seam to have that same political duck and dive strategy to avoid speaking to a customer.

RRN-8761-735c

RRN-d2a4-c2ee

RRN-ca5b-e058

Order #***0

Order #***6

You say that the customer comes first is who you are and one of your company values is “do it – if you see a problem, find the solution”

PROVE IT… IM WAITING!

Thank you and kind regards