Pathetic service

I placed an order that was due to be delivered yesterday and apparently there was no one home but I was home all day, I order from other retlers and the drivers usually knock of they can't reach you, so the order was rescheduled for today and apparently no one was home again today which is a lie I left my gate wide open so I can see a delivery guy and asked my neighbor to wait outside since 7 incase I miss it, we've been on guard since 7am but apparently there was no one to pick up the order again which is a total lie this was a birthday gift for today and can't wait 2-3 days, I ordered from netflorist and they found me today so how come takealot has another story?