JS
Juan S

1 reviews | Active since Dec 2015

31 Dec 2015, 05:44

Pathetic Service

Twice in one week i had poor poor poor service from them. First time i waited for my parcel only to discover they changed delivery dates as the damaged my item. However no emial or any communication from them...i had to equire from the call centre to hear this. Then again yesterday...order arrived with 1 item missing from box...again contactes call centre to discover that one of their buyers...Rene...cancelled my item from my order...again no communication. Then not to mention the poor service from Mr D...never on time anymore....always a day or 2 late. This is why i stopped using Kalahari....and it seem the poor service is now part of Takelot as well. Wont use the service anymore.

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Replies (1)
takealot.com
takealot.com's reply31 Dec 2015, 09:48
Official
Hello JuanScholtz,

We sincerely apologise for the poor experience you have had with us. We take full responsibility for the failure in communication and have dealt with this issue internally.

Our complaints team will be in touch with you to resolve this matter as quickly as possible.

Regards
Takealot.com