Pathetic Service

I have a complaint. This is the first time that i have ordered from Takealot. I was always skeptical and my theory is correct. I was informed that my order would be delivered in a day and i have a screen shot from the tracking screen to prove this but when i called your call centre i spoke to a Brumilda who said she will escalate the matter and she is sorry for the error but how is sorry going to help me when i lost money on making calls and also waited at work till 4pm thinking my package will be delivered that's 2 hours of my life that i wont get back and to top it up she kept saying its an error but she cant do anything. I am a customer service manager and i think that the customer service at Takealot sucks. I still have no call even from a manager.