KH
Karin H

1 reviews | Active since May 2011

13 Dec 2015, 16:55

pathetic service

I am waiting for my order, to be delivered called, o can't say by 2 it have not yet been booked out really for two days. Called now again o driver cannot find your place really I am in Edenvale and the are to, he can't call me really then why do I need to provide my telephone number. So told Mr delivery if I don't get it by 12 tonight the call take allot and say it is their fault and take allot needs to refund my mone, I think I made it very clear let's see if there get it right now delivery between 6 and 8. Really get a better delivery company. Had to wait the whole day for nothing

0
Replies (1)
takealot.com
takealot.com's reply14 Dec 2015, 09:52
Official
Hello karolie,

Thank you for taking Maxine from our complaints team's call earlier this morning to assist with this matter. We have liaised with the responsible courier and they've ensured us that delivery will be completed today. Our team will monitor this situation to make sure that this is done as promised.

We apologise for the frustration this delay has caused and we've raised this matter with the relevant management team to address accordingly with the responsible parties.

Sincerely,
takealot.com