Pathetic service

I spoke to Chanel in the deliveries team on Tuesday to get feedback on the delivery of my item (order nr: ***). She called the supplier and confirmed that the item will be received on Wednesday (yesterday) and delivered to me on Friday. I specifically asked for delivery between 9am 11am due to person reasons. I was told by the agent that this would be okay and that when the item is received the next day that she will personally ensure that this happens. I also have instructions that our intercom is not working and that they will need to call me.<br> Imagine my surprise when I get an sms this morning informing me that the item will be delivered today before 5pm. Tried calling takealot just after 7am and they could not be bothered to try and resolve this for me. Called them again just now, now they claim that they can not arrange times? Why did Chanel agree to this on Tuesday? I have already spend R100+ on phone calls -more than what the actual item is worth.<br> I will not make use of your services again as you are extremely unreliable. Your couriers aren't much better either. More issues with deliveries than not.