PATHETIC SERVICE!!

We have had a pending query for a television that was purchased from Takealot and was not in working order. The television was collected by their couriers and then damaged in transit. They have subsequently returned the damaged television without prior arrangement and have not responded to our request for them to collect the television and refund us. Not one of their call centre agents have been able to help us and there managers have been unavailable. After numerous phone calls and emails we still await response. DISGUSTING AND PATHETIC