MR
Mokgadi R
1 reviews | Active since Dec 2015
03 Dec 2015, 16:21
pathetic service
I placed an order on [URL Removed] website on Mon, 28 Nov and it was confirmed delivery on the 2 Dec 2015. I never received my package and when I call I get told it takes 4-5 days for delivery which is a complete contradiction of the online info. Shockingly I receive an email that payment is outstanding then a minute later another email comes in confirming payment is received and delivery will be on the 8 Dec which is 8 days later when I actually needed the package before the 4 Dec. Now am on hold with Takealot and they just pick up the phone and put it aside and I can hear voices of all call centre staff just chatting amongst themselves
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takealot.com's replyOfficial
07 Dec 2015, 14:16Hello Mokgadirams,
We're sorry for the delay with your initial order's delivery and for the confusion this has caused. Our complaints team has tried to call you to clarify the situation, but weren't able to reach you. We experienced a delay with orders in transit between our branches, which caused the delay with your initial order. We will instruct our returns team to continue with the return you have logged for this order. Your second order, for the same item, is currently being processed and is scheduled for delivery today.
Our complaints team will try to reach you again today to confirm these details and will monitor this order to ensure delivery is completed today. They'll also look into the poor service you received from our call centre and address this with the agents in question.
Sincerely,
Takealot.com
We're sorry for the delay with your initial order's delivery and for the confusion this has caused. Our complaints team has tried to call you to clarify the situation, but weren't able to reach you. We experienced a delay with orders in transit between our branches, which caused the delay with your initial order. We will instruct our returns team to continue with the return you have logged for this order. Your second order, for the same item, is currently being processed and is scheduled for delivery today.
Our complaints team will try to reach you again today to confirm these details and will monitor this order to ensure delivery is completed today. They'll also look into the poor service you received from our call centre and address this with the agents in question.
Sincerely,
Takealot.com
takealot.com's reply07 Dec 2015, 14:16
Official
Hello Mokgadirams,
We're sorry for the delay with your initial order's delivery and for the confusion this has caused. Our complaints team has tried to call you to clarify the situation, but weren't able to reach you. We experienced a delay with orders in transit between our branches, which caused the delay with your initial order. We will instruct our returns team to continue with the return you have logged for this order. Your second order, for the same item, is currently being processed and is scheduled for delivery today.
Our complaints team will try to reach you again today to confirm these details and will monitor this order to ensure delivery is completed today. They'll also look into the poor service you received from our call centre and address this with the agents in question.
Sincerely,
Takealot.com
We're sorry for the delay with your initial order's delivery and for the confusion this has caused. Our complaints team has tried to call you to clarify the situation, but weren't able to reach you. We experienced a delay with orders in transit between our branches, which caused the delay with your initial order. We will instruct our returns team to continue with the return you have logged for this order. Your second order, for the same item, is currently being processed and is scheduled for delivery today.
Our complaints team will try to reach you again today to confirm these details and will monitor this order to ensure delivery is completed today. They'll also look into the poor service you received from our call centre and address this with the agents in question.
Sincerely,
Takealot.com