1 reviews | Active since Dec 2014
Pathetic Service
I ordered a tablet on 30/11/2015 inorder to receive it before Thursday 03/12/2015. The order was delivered on Wednesday BUT it was an incorrect order (Spice and Pepper Mill). Really Takealot how do you mix up a Tablet with a Spice and Pepper Mill? So I decide to phone last night and I spoke to an unhelpful lady named Thando who first of all doesn't even apologise for the mix up. She then blames the delivery company, I see this is a normal excuse with Takealot (Passing the buck). She then tells me I need to log a return. So I must go on the website and log a return for Takealot's mistake? After complaining she finally says she will log it for me(maybe it was too much of an effort for her) but she cant tell me when it will be delivered after telling her I needed the delivery before Thursday. While still speaking to her she then puts the phone down in my ear on purpose. Clearly she didn't want to assist me and I was correct because she never bothered calling me back or even logging the return. Takealot this is pathetic customer service!
Thank you for taking our complaints team's call to apologise for the poor experience you've had with this order. We're sorry for mixing up the products in the first place and for the poor assistance you received from our call centre agent. We'll look into the manner in which your query was dealt with and will make sure to address it with the agent in question and that the necessary corrective action is taken. When a product needs to be returned we request our customers to personally log it on their takealot accounts as we require specific details relating to the reason for the return. Our agents should however always be willing to assist in making sure that this is logged as quickly and easily as possible.
As discussed with our complaints team they're liaising with the relevant departments to confirm how this mix up happened and how best we can get this corrected soonest. They'll revert back to you as soon as they've received feedback to assist in resolving this matter with you.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to apologise for the poor experience you've had with this order. We're sorry for mixing up the products in the first place and for the poor assistance you received from our call centre agent. We'll look into the manner in which your query was dealt with and will make sure to address it with the agent in question and that the necessary corrective action is taken. When a product needs to be returned we request our customers to personally log it on their takealot accounts as we require specific details relating to the reason for the return. Our agents should however always be willing to assist in making sure that this is logged as quickly and easily as possible.
As discussed with our complaints team they're liaising with the relevant departments to confirm how this mix up happened and how best we can get this corrected soonest. They'll revert back to you as soon as they've received feedback to assist in resolving this matter with you.
Sincerely,
takealot.com