Pathetic service

I pre - ordered an xbox one game that I had been looking forward to playing for many months. (if not years!)<br> Pre-order so that I will receive it on day of release. Pre-order as I thought Takealot service would come through for me... I have sent emails to verify where my order is. I was told it will still arrive that day. Another email later followed upon which the response was that I will get it before 17h00. So I wait. 17h00 came. 17h00 went. By then I had wasted 2.5 hrs of my life. I phone takealot and get told to phone MrD. (Pass the buck?)<br> I paid TAKEALOT for this order, not MrD. Next day numerous emails and phone calls, and varying excuses are given, from \item lost in transit"to \""there were too many orders to fullfill requirements\"". I asked for this to be escalated to a manager. I still await a response. Day 2 comes and goes. Now on day 3 AFTER promised delivery.<br> WHERE IS MY ITEM? And suitable compensation for the wate of time"