Pathetic service

I had never had any major issue with Takealot before, but this is just ridiculous. On 15 December 2017 my Nespresso Inissia machine was delivered. It is advertised as having a free coffee voucher attached, which was one of the main reasons for purchasing this specific product. On the product page, it states the following: Nespresso Coffee Voucher is attached to the outside of the machine packaging - Purchase R600 of Nespresso coffee and receive R300 OFF your purchase OR Purchase R1200 of Nespresso coffee and receive R600 OFF your purchase

However, there was NO coffee voucher attached. We checked both the inside and outside of the box, but there was no voucher. On 19th December, I logged the issue with them, only to get a generic and irrelevant response from them, explaining how to use the coffee voucher. Clearly the person handling my query cannot read. After I responded stating that this response is irrelevant as I did not receive the coffee voucher, I got an email on the 20th stating that my details have been forwarded to Nespresso? I never got any feedback again.

Absolutely pathetic service and I probably won't use Takealot again.