Pathetic service

My husband placed an order which would have been delivered on 08/12/2017. However on Monday 11/12/2017 I received an sms stating that the delivery has been delayed with no explanation. I am going on leave tomorrow and no one at Takealot (must actually be Take a lost) know where the package is. They tell my husband one thing and me another. The only thing they are sure of however is that they do not know when the parcel will be delivered and they are not particularly interested in assisting. Their attitude is you will receive it when you receive it.