PATHETIC service!!!

I dont even know where to begin to express my dissapointment. We ordered rugby challenge 3 on 24/08 and received a response that we would receive the game by today 16/10. yesterday we called takealot to confirm if the delivery is still in order for us to make arangements. Akeeda then told us that she received queries re this and would look into it and will respond, she then sent an email with a ref number for the query. After no response we checked the [URL Removed] website this morning as we expected to receive the delivery today and to our surprize we noticed that the game has not been released yet and is only expected to be released by the end of November. And till this moment we have not yet been updated on this however you guys are quick to update the website for more people to buy the game, however the people that ALREADY PAID for the game is left in the dark. I understand that it is out of your control as to when games etc get released but it is only fair that you atleast then update your PAYING customers before you update your website. I would like to arange for a refund and take my business elsewhere to someone who wont just TAKE alot but also GIVE a service. thanks