Pathetic service

I recently went on a wine app, and saw a link to takealot for a specific wine they sell. I followed the link, and bought the wine on takealot. Immediately thereafter, I realized that takealot (unlike the wine app) did not specify the year of the wine. I made contact with takealot asking them to confirm the year of the wine before they send me the wine, and the possibility of having to send back the product as it is not what I ordered.

Tomorrow will be a FULL WEEK since my order, and yet has anyone came back to me to inform me of the year of the wine. HOW DIFFICULT CAN IT BE??? If you sell something you have in stock, surely you can get the information a bit sooner than a week? TO ADD TO THAT - I have now TWICE contacted their customer service about the inquiry, to which two assistants rep**** with an e-mail stating that they are giving attention to it... and STILL NO ANSWER....

I have only had good service from takealot, so this is very dissappointing. I sincerely hope they address the issue...