Pathetic service

I placed an order and paid on the 7th December. The delivery date was set to the 19th December. I was fine with this. 3 days later I received an email saying the delivery date has been changed to the 23rd of December. I called take a lot to complain and got told they don't have stock after their website said they HAVE stock. I asked if I can change the product to something else and they said no I need to cancel and reorder which mean my gift will arrive well after Christmas. I asked for it to be cancelled and my money returned. This was early in the morning a day now went by and no word on my refund. It must be the worst service from take a lot yet.