1 reviews | Active since Sept 2015
PATHETIC SERVICE
These people *****ed up my order, after numerous phone calls and numerous promises till date I they still don't give me feedback or make good on any of their promises!!! |I placed an order on 21 July 2015, they made a spelling mistake, I immediately contacted them and informed them about the mistake and explained that I needed the item before 1 August 2015 since it was for my 6 year old son's birthday party. Till date I havn't received the correct item!!!! They managed to sent my an incorrect item again after that and not once, twice they sent the incorrect item again!!!!!! Till today I am still waiting for a manager to contact me as promised. I had to look my 6 year old son in his eyes and tell him his jersey he looked so much forward to wearing for his rugby birthday party never came. You can never imagine the disappointment for such a young heart!!! Takealot is pathetic!!!
We sincerely apologise for the disappointment this mistake has caused both you and your son. It's unacceptable that this matter still hasn't been resolved and we'll make sure this is addressed accordingly with the responsible departments. We've instructed our complaints team to look into this matter to see how best we can assist in trying to make up for the bad experience you've had.
Please allow them some time to liaise with the relevant departments to do so, after which they'll be in touch to assist.
Sincerely,
takealot.com
We sincerely apologise for the disappointment this mistake has caused both you and your son. It's unacceptable that this matter still hasn't been resolved and we'll make sure this is addressed accordingly with the responsible departments. We've instructed our complaints team to look into this matter to see how best we can assist in trying to make up for the bad experience you've had.
Please allow them some time to liaise with the relevant departments to do so, after which they'll be in touch to assist.
Sincerely,
takealot.com