Pathetic service!

Ref.Nr.RRN-OE8B-009C.<br> <br> I purchased a TOSHIBA laptop from these palookas. Obviously I also had to purchase a Windows programme as well as an Anti Virus programme. On starting it up I found that one whole row of numbers on the number keypad was faulty. I contacted them and arranged to send it back. (This is almost 2 Months ago). For 2 weeks there was no contact from them and I had to start calling them. Its a joke, I have spoken to Sam Barlow, Roxanne, Mellisa, Asada, Ian, Ronell, Megan, Maya and Albert.<br> <br> I realised that they did not really know what was going on as they started passing the buck from one person to another, hence all the phone calls. You have no idea how frustrating it is to try and work with this circus going on.<br> <br> Eventually they called to say that the TOSHIBA laptop is faulty and that they will refund the laptops money as well as the Anti virus, but they are not refunding the money for the Windows. Now how doff is that! I purchased the laptop in good faith and paid them. It's not my fault that they supp**** me with a broken computer, its theirs.<br> <br> I first wanted the TOSHIBA laptop repaired, but it looks like no can do. I am not being unreasonable.