Pathetic service

I made a purchase of a pressure cooker on takealot and realized the cooker was too large for my cooking needs so I opted to exchange it for a smaller size. I dropped off my return on the 20th of May 2023, and on the 23rd of May I received a reply from Snenhlanhla.C that my return had been rejected due to the criteria not been met which I was fine with, my problem is that to date I have not received my pressure cooker back and on the takealot app it says return concluded.I have since sent a reply to the email I received on the 23rd and a person by the name of Avela A rep****, Avela.A (takealot.com)

May 30, 2024, 17:41 GMT+2

Hi Kumaren I hope you are well. Please note that your return was delivered and signed for by Indrain on the 28th of May 2024. Take care and be safe. Kind regards, Avela.A

To which I rep****, Hi Avela,

I trust you are well,

I don't know any person person by that name, please may I asked what address was it delivered to?

Kind regards Kumaren Pillay Since the last email I have not received any correspondence from takealot. I decided to go to there Mount Edgecombe pick depot on Saturday the 1st of June and spoke to gentle who tried to assist me but said that there was limited information on his system and I should call *** and they would be able to assist me after a 9 minute call with the agent she said she would forward my query and will send me an email with address so my return can be delivered to my home. To date I have not received any correspondence. Last night I sent a message via there help center on the app and still no correspondence. This is absolutely pathetic service from takealot and I will not do any purchases with your company again. All I want is what I paid for to be returned to me.