Pathetic Service

<p>My package was supposed to be delivered before 5pm monday the 13th Feb 2017, just after 4pm i called in to request feedback and was advised by Marvin that the van was ******/highjacked, i then requested to know why this wasnt communicated to me and was advised that the issue would be escalated, tuesday the 14th i called in again only to be told that nobody escalated anything and that the reason for the delay is that the items were sent to the incorrect branch, Sihle then proceeded to escalate the query, i message the facebook page as well and was told the same thing, after a back and forth the then confirmed that the items would be delivered today 15th Feb, at about 2pm i called in again to ask where my delivery is and was advised by Sumaya that as per the system i would now receive my package tomorrow the 15th Feb, i then explained to her how ****ed i am and that nobody would be home tomorrow to collect, she advised that she would try and get the package delivered today, she called me back and advised that as per the social media team the item would still be delivered today, i the proceeded to contact the facebook page in my rage, and just my luck they chose not to respond to me, just after 4pm i called in again and spoke to Wendy who requested that i hold and i held on a few min she then came back to the line and advised that she would transfer me to Sumaya again, only for her to drop the call in my ear. Sumaya then called me back and advised that the package should be delivered today, its now 17:50 no package received, how great is this customer service??????</p>