Pathetic service

<p>Several days had passed after my collection date and no communication was sent out to say the item would arrive late. I called the call centre and no one could locate the parcel, let alone advise the actual collection date. I was told I would get feedback soon as the matter was escalated (Trevor Augustus at the call centre) to the relevant department. </p> <p>After several calls and unanswered emails I decided to cancel and instead purchase the item from Makro. Spoke to a manager (Erin) at the call centre and she told me they would refund me on the purchase. 2 days have passed and no one has sent me any info or responded to my follow up emails regarding the refund. Their Facebook page is full of complaints of this nature so clearly this is business as usual for them. </p> <p> </p> <p>Pathetic service Takelot! You have lost a loyal customer for good. </p>