PATHETIC SERVICE!!!

<p>I ordered an item from Takealot on 14/12/2016, the order came with free shipping but as I was about to go on leave so I opted for the so called guaranteed express option for an extra R95, that stated I will receive my item the next day (15/12/2016). The item was in stock at both warehouses, and the delivery address is in centurion. The following day I did not receive a sms to ensure my delivery will be made that day(15/12/2016), instead later the day I got a call from Takealot telling me the delivery will most likely be late. What the hell did I then pay 95 bucks extra for!?</p> <p>The lady that phoned me from Takealot then said they will reschedule the delivery for Saturday before 12. I got a message on Saturday (17/12/2016) that said the package will be delivered before 3 p.m. So on Saturday (17/12/2016) I went to work to wait for my package, I sat there from 8 a.m. till 1:15pm (because it was supposed to be there before 12 originally). But it turns out it was all for naught as it did not come. I also did not receive any further calls or an sms. So now Takealot as wasted my entire day and my money. To add insult to injury they told me they are unable to change the delivery address to my home address because it is already on its way. It is no longer my problem. I want a refund for my 95 bucks delivery I did not get. Takealot can sort out this mess they caused and deliver it to my home address. Why should I have to be inconvenienced by driving to work when I am on leave due to their lack of service. Takealot should not be providing an “express” option if they cannot deliver it on the day it was promised. </p> <p>I am usually a big fan of Takealot but this experience has really soured my relationship with them.</p>