Pathetic Service

I am writing to formally address an ongoing issue with my purchase of a kettle from Takealot. The kettle is only 10 months old and still under warranty. After informing Takealot of the issue, they offered to either refund or replace the item. I opted for a replacement, however, I have been experiencing difficulties in communicating my request to Joshua D from Takealot.

Joshua D has been ignoring my emails and requests for my banking details, making it difficult for me to proceed with the replacement process. It is evident that proper training is necessary for Takealot staff as the communication feels robotic and unresponsive.

I am seriously prejudiced by this situation and I urge Takealot to comply with my request for a replacement of the kettle urgently. I hope this matter can be resolved promptly and effectively.