PATHETIC RETURNS & WRONG DELIVERY - After sales service non existent

I would say their service is pathetic, but the phrase pathetic would probably feel insulted by being associated with Takealot

Look at messages below. I had also been on the phone about 20 times and every time someone just delays and says oh tomorrow we will help you. Or we will try to investigate. Nothing happens. Nothing

You sent I have a problem. I did an order for a JACK F4 Locksticht Sewing Machine. The table was delivered on Monday, but not the machine. I have logged a return / support but I am not getting any assistance or feedback. I tried to phone many times and not getting any help either. Order number was. #***5. PLEASE help me Enter 24 November at 15:11 Wed 15:11 Takealot Takealot Hi There,

Thanks for reaching out to us. Please reply via DM with the following information security reasons before we can assist you.

1) full name and surname 2) email address 3) Cell phone number 4) order number

We will then look into this for you and advise further. Enter Yesterday at 07:45 Fri 07:45 You sent Takealot is seriously one of the most useless companies I have seen. I ordered a JACK F4 Lockstitch machine and it was delivered to me with only the machine table stand and not the sewing machine. Now it has been over a week and my company is standing still. Fast and Furious Courier company came and delivered the machine table and not the machine and told me it is not their problem. That is was Takealot's fault. Now I am sitting for over a week and there is nothing being done. Not even a mere apology, the machine stand is still sitting here, but now no one is coming to get it. Enter You sent Reference: MRRN-386YD-49KV Enter You sent Mark Raymond Frazer Enter You sent *** Enter You sent *** Enter You sent Order Number Enter You sent #***5 Enter Yesterday at 08:41 Fri 08:41 Takealot Takealot Hi Mark, please note that we have escalated to the courier team and they have informed us that they have informed the branch to allocate a driver to collect your return. You will be notified as to when it will be collected. We sincerely apologize for the inconvenience that this has caused you. Enter Yesterday at 17:06 Fri 17:06 You sent Yet still this has not been resolved. I still have a table only and no sewing machine. This is causing my business to stand still. I kindly ask you arrange a refund urgently so I can buy a machine somewhere else and you can get the table whenever the courier has time. I cannot wait longer Enter Yesterday at 18:48 Fri 18:48 Takealot Takealot We have received your return request and a driver has received collection instructions and you will receive an SMS when the driver is out to collect the return. Enter Today at 08:18 08:18 You sent Still no answer Enter You sent There is no one coming to get this machine. Every day someone is telling me they are coming and investigating and following up. Why is this the way that clients get treated Enter Today at 11:32 11:32 Takealot Takealot Hi Mark, you will receive an SMS informing you when your return will be collected. Seen by Takealot at 11:32 Enter Today at 11:49 11:49 You sent I have already been receiving sases from Wednesday. First it was due Thursday, then they said Friday. and no one is coming. Why is no one contacting me or making any plans to solve this. I actually do not even want the machine at this stage. Just refund me and come get the table.