pathetic return services

I am disgusted in the service I’ve been receiving from takealot. I bought a Salton mini oven (36 litres) on the 29 July 2019, the order was placed. The item was delivered on the 1st August 2019 (Order no: #***4). It seemed fine to me there was no problem until I started using the oven. I noticed the rack in the oven is not stable, I made macaroni and cheese and the bowl fell right down with the rack. I thought it’s maybe too heavy for this rack but that should not even be the case, it should be able to hold any bucket. I logged a return for it being defective on the 6th September 2019. It was evaluated and went through the Warehouse procedure, I received notification that it will be replaced on the 12 September 2019. The replacement was delivered on the 16th September 2019, I was not home so my neighbour signed for it. I open the box and first thing I checked was the oven and it had exactly the same problem, only now the tray as well, it was too small, it could not even fit in the oven at all. IMMEDIATELY the next day I called to say they must come fetch it and it must be replaced. I’ve been back and forth with them ever since the 17th September 2019, we in October already and still not resolved. I spoke with many consultants from Takealot, starting with: Akona Mpompo – 17 Sept 2019 – told me the product will go to the warehouse and they will have to check there other products as well to see if it has the same defect. Nothing happend Renaldo Cloete – 19 Sept 2019 – this guy told me the same thing, apparently the item was supposed to be collected on this day but I received no communication about it from the courier team. Somaya Armino – 21 Sept 2019 – this was on a Saturday, I received no call from Takealot but they claim they called me. Akona Mpompo – 25 Sept 2019 – she rescheduled a collection again and gave stories. Siphokazi Mjilane – 27 Sept 2019 – she will escalate the matter, giving me a sad comforting story of she understands my frustration and she will help as best she can. Zubair Cassim – Apparently called me but I have no record of ever speaking to him what so ever Enrico Scheepers – 30 Sept 2019 Busisiwe Ntwana – 04 Sept 2019 – told me about the system being offline so nothing has been loaded yet. It was rescheduled and the courier team Skynet called me at 10:10am on the 02 Oct 2019 to reschedule. Later on they sent me a sms with the scheduled date and time, it clearly stated 03 Oct 2019 before 05:00pm. I then receive an email from Monica Khoza at 11:52am that the courier team tried to get hold of me but they could not. I received no call what so ever. I received two phone calls today and none from takealot. This oven has been standing in the box since day one, I’m having something in my possession that I cannot even use. This oven was not given to me for free, I paid cash on delivery R999 and now every time I call to enquire, the situation will be escalated. I spoke with Natalie Mdashe today and she also told me this story of it will be escalated, I asked to speak to a manager and how convenient none of them were available. I want my money back and I will never bother with Takealot again, if it such a hassle to get things done through them. I even asked can I drop it off at a pick up point and Natalie told me no I can’t do that THEY MUST COLLECT IT. they giving me stories that Im not interested in anymore because I wanted a replacement, now I just want my money too hell with Takealot.