PATHETIC RETURN SERVICE

I placed an order last month for a charger cable. When I received the order and tested the charger, it did not work. I tried on multiple devices but the same result. I then immediately, the same day, logged a return ticket for the faulty item. Days went by after the item was collected with no feedback until I followed up only to receive a snarky email that I returned a dirty damaged old cable. I immediately informed the consultant that there is a mistake because I returned the EXACT same item that I ordered. It is now a month later and I am still begging for resolution. The dirty old damaged cable was returned to me incorrectly and Takealot refuses to assist me. Either the delivery guy or someone from the warehouse swapped or stole the new cable I returned and now I am being done in. Each consultant just sends an copy and paste reply that I returned the wrong item and no one seems to care that someone stole what I actually returned and that the money I spent is now down the drain, so to speak. Do better Takealot, this is day light ******* and ********.