Pathetic response, failed delivery, confusion and incompitence

<p>I ordered 2 items from takealot on the 27th of june, i tracked my order online on takealot website, it went from</p> <p> </p> <p>2017-06-28 12:17:13 At the dispatch area <br />2017-06-28 17:40:11 Left remote Mrd branch <br />2017-06-30 07:56:53 Arrived at a fulfilment Mrd branch</p> <p> </p> <p>The whole day of the 29th nothing absolutely nothing happened, I phoned takealot, and the website also stated and the sms also said that my delivery would take place on the 30th of June before 5pm, 4 o clock 30 june i phoned spoke to melissa, she phoned the the driver he said that he would be there in 30 minutes, 5:07pm i phoned again, second person said my delivery is rejected she would phone me back, no one phoned, third person same story delivery was rejected and she can reschedule it for the next day, my delivery address is where i work that means i have to stay at my work on a saturday probably the whole day waiting for my delivery, i asked to change my delivery address, yes you can but then you have to wait until monday. The voice prompt when phoning takealot, says the following " if you are phoning to ask where is your delivery, don't worry if anything changes we'll let you know" what a load of nonsense.</p> <p> </p> <p>I had to cancell my evening plans because takealot could not deliver on there promises.</p> <p> </p> <p>What is takealot doing about this, where do i complain about this, does anything actually happen to complaints??????????</p> <p> </p> <p>The absolute least you can do is refund me my money, and give me my product, because of this i will question everything takealot says, and please remove the voice prompt when people call takealot it does not help at all</p>