Pathetic! pathetic service if any at all.

Why start an online business if your systems do not support what your business about??? I bought a voucher on their website and never received the email copy, subsequently requested a refund; it is 6 days now since I provided my account details. Upon following up, I was advised the refund was actioned 5 days ago, only to get another email on the fourth day that my request has been escalated. DISGRACE! DISGRACE! Pathetic service if any at all. Somebody explain what is the escalation for???? The purchase was confirmed, the funds left for Takealot bank account. What takes 6 days to refund a client? When you pulled the money immediately upon my purchase. This is a serious inconvenience you are causing me; it is not my fault that your system failed to send me voucher details. I doubt the Consumer Protection Act knows how pathetic and unfairly this company treats consumers. You are not doing anybody any favours, we spend money for services provided. My next step is to take this matter to the ombuds. All communication sent to me has been filed and you will explain the discrepancies with your customer service/systems. I would advise anyone to rather visit the retailer than to trust Takealot to deliver the service they claim. Tyler.M, Julia. M & Marvin.M all failed to resolve my query and decides to ignore my emails.