Pathetic mediocre service that doesn't even deserve 1 star

The worst experience I've ever had, worst customer service anybody can ever have to deal with. Pathetic, mediocre and flat-out disrespectful. Where can one report takealot? I bought stuff from takealot and they said that my order had been delivered and signed for which was not true so I lodged a query to ask why my order says it's been delivered and signed for whilst I haven't received it. They said they will look into it and investigate. From having to email, call, and contact them on social media it's been 2 weeks and I still don't know where my package is and every single day a different person responds to me by email asking me to retell my problem again. I am waiting for my package and I don't know where it is. I asked for a number or name of somebody I can actually talk to and I still haven't gotten that and I just feel like they don't care because they're not the ones who want their package, they're not the ones who lost money, they're not the ones who have to deal with the kind of customer service that they provide, they flat-out don't care. It would be better to get a name of a person or a number to call directly not this b******* number that they have on their website. I'd like to know where one can report that kind of thing? Is it at the office of the ombudsman or is there a Consumer Protection office where somebody can go and Report?