Pathetic lie. Take alot abuses their status

I ordered a graphics card via Takealot on Saturday the 26/4/2018 I also ordered this specific card as it was IN STOCK in jhb. I plan my trip from Mozambique to Johannesburg and order this graphics card so that when I leave on the Monday the 28/4/2018 morning at 7 back to Mozambique I would have my order. I pay the additional R100 for same day/next day. Sunday the 27th (day or Delivery) inform the guesthouse I am staying at to please expect a delivery. I arrive back at the guesthouse at 15:30 only to be told by the guesthouse manager that no such parcel was delivered. I call the call centre at around 3:45/4pm and unfortunately can't remember the ladies name but she confirmed that my parcel was indeed still at the warehouse and not on route. The close at 12:30 on a Sunday and there is nothing that she can do. No explanation as to why. She could not call anyone either apparently. I had to call Monday first thing. I call on Monday at 7:56 and I speak to Themba. He, after a long hold, comes back to me and because my purchase was over R2000 accounts required copy of my ID which is why the parcel was not sent... At no point in time did anyone say to send my ID. Given that I paid for same day service, could no one call and ask for it?? It's simple service. It was urgent. It's still urgent. I said to Themba that this is not my mistake or error. I need this parcel and it's clear it not happening. He asked about an address and I said I am leaving my guesthouse in JHB and on my way to Mozambique and need to now change the address of delivery. He asked where Komatipoort was. I explained. I gave the address. 74 Rissik Street, Komatipoort. I told him that I will further inconvenience myself and collect it from the warehouse in JHB He said that was not possible and not allowed. He did not want to tell me it can't be delivered today. I again asked will it be delivered today!? He fumbled on about the address details and I told him to answer the question I asked and he said he can't. Themba promised to return my call as the supervisor was in a meeting for about 30min to 1 hour as it needed to be escalated. I waited, delayed my trip back to Mozambique by 1 and a half hours waiting for this returned call. I had to call back at 12:10 as NO ONE had bothered to call. I sat at the guesthouse waiting for an hour for a call before I was forced to leave. As a consequence I now have to take an entire day to cross the border to Komatipoort and back to Mozambique. It's time and fuel to do this. How do I claim this? How will Take alot compensate me for this. I spoke with a manager Lorna who has requested this in writing. I am so disappointed. Extremely frustrated. My trip was planned so well. This graphics card was urgently needed. My PC does not work without it. It is now a week exactly 4/5/2019. My parcel was scheduled as per the application to be delivered before 5 yesterday afternoon... It was not delivered. I by thought and chance thought just double check if my parcel was delivered and it was not. It STILL has not been delivered. Renaldo Smith said the outsourced company had not delivered. Pathetic service. Pathetic company. Today nothing can be done as no supervisor is available or manager which I find to be a lie and they just don't care or want to deal with the issue.